Delivery
All orders are shipped with tracking for peace of mind. You'll receive your tracking number via email once your order has been dispatched – typically within 1–2 business days. Please check your junk/spam folder if you don't see it!
Please note: Delivery timeframes are estimates only and may vary during sale periods or due to courier delays.
| Service | Est. Delivery Time | Shipping Cost |
|---|---|---|
| 🇦🇺 Australia | ||
| Standard Shipping | 2–8 business days | $9.95 AUD (Free on orders over $150 AUD) |
| Express Shipping | 1–4 business days | $16.95 AUD |
| 🇳🇿 New Zealand | ||
| Standard International | 4–7 business days | $14.95 NZD (Free on orders over $150 NZD) |
| Express International | 2–5 business days | $25.00 NZD |
| 🇬🇧 United Kingdom | ||
| Standard International | 4–7 business days | £9.95 GBP (Free on orders over £120 GBP) |
| Express International | 3–6 business days | £19.95 GBP |
| 🇯🇵 Japan | ||
| Standard International | 5–10 business days | ¥2,400 JPY (Free on orders over ¥20,000 JPY) |
| Express International | 3–6 business days | ¥4,500 JPY |
| 🇰🇷 South Korea | ||
| Standard International | 5–10 business days | ₩25,000 KRW (Free on orders over ₩200,000 KRW) |
| Express International | 3–6 business days | ₩42,000 KRW |
| 🇺🇸 United States | ||
| Standard International | 5–9 business days | $25.00 USD (Free on orders over $200 USD) |
| 🇦🇪 United Arab Emirates | ||
| Standard International | 8–14 business days | د.إ100 AED (Free on orders over د.إ950 AED) |
| Express International | 4–8 business days | د.إ160 AED |
| 🇨🇦 Canada | ||
| Standard International | Temporarily suspended | $25.00 CAD |
| 🌍 Rest of World | ||
| Standard International (0–1.99 kg) |
12–25 business days | $25.00 AUD |
| Express International | Varies by destination | $65.00 AUD |
Note: All international delivery times are estimates from Victoria, Australia (metro-to-metro) and exclude customs clearance. Times may extend during peak periods.
Duties & Taxes
For international orders, duties and taxes may apply depending on your local customs regulations. These are the responsibility of the customer. Parcels returned due to unpaid duties will be refunded minus original shipping and return-to-sender fees.
Delays & Liability
All listed shipping timeframes are estimates. INTUS is not responsible for delays caused by the courier or customs. The shipping process is managed by third-party providers, and refunds will not be issued for late deliveries.
We are not liable for losses due to natural disasters, civil unrest, customs or postal service strikes, extreme weather events, or telecommunications failures.
Return to Sender Parcels
If your order is returned to us due to an incorrect address, missed delivery, or failure to collect it from the post office:
- We reserve the right to charge a reshipment fee.
- If you request a refund instead, a return-to-sender fee will be deducted to cover the cost of the parcel being returned to our warehouse.
Please ensure your shipping address is correct at checkout to avoid delays or additional charges.
Shipping Protection
Add peace of mind at checkout with Shipping Protection. It covers your order against damage or loss during transit. If something happens, we'll replace your items or issue a full refund – including shipping.
If Shipping Protection is not selected, we'll still assist in resolving any issues via AusPost or DHL, but INTUS will not be held liable for any losses incurred during transit.